Terms and Conditions

Applicability

The Terms and Conditions (also referred to as “User Agreement”) and all related policies are applicable to all customers/clients who visit our Website and/or avail Umrah Visa and travel insurance services provided by AL MAHAD TOURS & TRAVELS PRIVATE LIMITED. It is advised that you go through each policy carefully as these are binding on the User/customer (you). If the User does not agree to the terms and conditions and policies of the Website, they must not access the Website, shall not avail Al Mahad's services, and must not approach any of our sales channels.

Hereon, the following User Agreement document refers to the User/customer as "you", "your", “User”, “customer”, “client” and so forth. Likewise, the document will refer to Al Mahad Tours and Travels Pvt. Ltd. as "us", "we", "our", “Al Mahad” and so forth. By purchasing our Visa services, insurance, and any/all related products and services, you agree to our terms and conditions outlining our payment, refund, cancellation, privacy, and all other policies hereunder and on related pages.

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between AL MAHAD TOURS & TRAVELS PRIVATE LIMITED, (“Website Owner” or “we” or “us” or “our”) and you (“you” or “your” or “User”) and relate to your use of our website, goods (as applicable) or Visa services (as applicable) (collectively, “Services”). By using our website and availing the Visa Services, you agree that you have read and accepted these Terms (including the Privacy Policy and Refund and Cancellation Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates. The use of this website or availing of any and all of our Services is subject to the following terms of use:

• To access and use the Visa Services, you agree to provide true, accurate, and complete information to us during and after registration. You shall be responsible for all acts done through the use of your registered account.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of our Visa Services and the website is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.

• The contents of the Website and the Services are proprietary to us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.

• You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms and/or applicable laws.

• You agree to pay us the charges associated with availing the Services, including additional charges that may be applicable.

• You agree not to use the website and/or Services for any purpose that is unlawful, illegal and/or forbidden by these Terms, and Indian or local laws that might apply to you.

• You agree and acknowledge that the website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy, and other policies of such third party websites. We are not liable or responsible for your use of these websites.

• You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with Al Mahad for the Services.

• You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Visa Service. The timelines for such return and refund will be according to the Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, then this would make you ineligible for a refund. We cannot guarantee a full refund and it depends on each individual service booking and terms, as applicable.

• Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

• These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

• All disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Hyderabad, TELANGANA.

• All concerns or communications relating to these Terms of Use must be communicated to us using the contact information provided on this website.

Insurance Coverage

Unless specifically booked by you and provided by us, it is your sole duty and responsibility to obtain sufficient insurance coverage for your Umrah travel. We do not accept responsibility for any claims arising out of such scenarios. Any insurance provided as part of the service by Al Mahad shall be subject to the terms and conditions and other policies of the relevant third-party insurance provider. Al Mahad is merely a facilitator in connecting you, the User/Customer), with the insurance provider/company of your choice or availability (as applicable). It is the User's responsibility to directly contact the insurance company for any disputes or claims. Al Mahad shall not be held liable in case of denial or partial acceptance of claims by the respective insurance provider/company.

Limited Liability of Al Mahad Tours and Travels Pvt. Ltd.

Al Mahad Tours and Travels Pvt. Ltd. is explicitly a reseller in certain scenarios, facilitating connections between the User and Service Providers (such as insurance companies). Al Mahad's liability is limited in such cases to providing the User with a confirmation of service booking as selected by you. Any issues or concerns the User may face at the time of availing such services is solely the responsibility of the relevant Service Provider.

• Al Mahad has no liability with respect to all acts, errors, omissions, warranties, breach of terms, representations, negligence, and similar actions on part of any Service Provider.

• We do not guarantee the quality, reputation, or fitness of services represented by third-party Service Providers on our Website.

• We are not liable for the standard of services provided by respective Service Providers.

• We do not guarantee the availability of any and all services as listed by Service Providers.

• The User accepts that the ultimate contact of service is between them and the Service Provider. Al Mahad is a platform for availing these services, as selected by you.

• The User understands and accepts that information related to services by third parties on our Website is provided by them, and Al Mahad is not responsible for any errors, inadequacies, inaccuracies, and breach of applicable laws or rules.

Force Majeure

The User accepts that there can be exceptional circumstances wherein Al Mahad Tours and Travels Pvt. Ltd. and/or Service Providers may be prevented due to unforeseen events to honor the services booked. These reasons and events include but are not limited to insolvency, acts of God, a pandemic, labor unrest, business exigencies, an epidemic, terrorist activities, government decisions, technical issues, operational trouble, and various others that are beyond the control of Al Mahad and Service Providers.

 

If Al Mahad has any prior knowledge of such events or situations where we may be unable to honor booked services, we will do our best to provide suitable alternatives to the User and initiate a refund (as applicable) after deducting applicable service charges, provided we are supported and refunded by the respective Service Providers. However, we do not guarantee to make this happen, and we are not responsible for any Force Majeure events and circumstances. The User agrees to contact the respective Service Provider for resolutions and/or refunds under such circumstances.

 

Al Mahad is not responsible in the event of non-confirmation of a service booking due to technical reasons, such as internet glitches, network downtime, or disconnection with payment gateways and other third-party platforms, and any/all similar failures. Under no circumstance are we liable for any punitive, direct, indirect, special, incidental, and/or consequential damages and others like the loss of data and/or profits arising out of or in any other way connected with the use or performance of the Website and all related sales channels.

Right to Refusal of Service by Al Mahad Tours and Travels Pvt. Ltd.

Al Mahad Tours and Travels Pvt. Ltd. retains the right to refuse service and/or accept a booking request at its sole discretion, without assigning any reasons (s) thereof. We will not provide any service or offer confirmed booking details till the complete consideration is received from the User. Al Mahad reserves the right to limit the User's activity in line with the terms and conditions herein and other applicable laws, in addition to various other recourse and remedies available to us.

 

Al Mahad may immediately suspend a User's registration and account, warn others of the User's actions, and/or refuse to permit the User with access to the Website if:

• The User is found to breach this Agreement and/or other policies on the Website.

• Al Mahad is concerned/believes that the actions of the User may breach applicable laws and/or infringe upon any third-party rights, or may otherwise result in liability for Al Mahad, associated parties, or the User themselves.

• Al Mahad is unable to authenticate or verify any/all information and data provided by the User.

 

Once Al Mahad suspends or terminates a User account, the User shall not attempt to register again with Al Mahad using aliases or other credentials and in any other manner whatsoever until the User is reinstated by us. Reinstatement of a User's suspended account/registration is possible only at the sole discretion of Al Mahad. The User agrees that if they breach this Agreement and any others on the Website, Al Mahad reserves the right to recover any and all due amounts to be paid by the User to us. We also retain the right to take any legal steps and action wherever applicable as and when deemed necessary.

Advertisers and Associate Links on Al Mahad Tours and Travels Pvt. Ltd. Website

The User understands and agrees that the Website may contain links to third-party websites. Al Mahad is not in control or ownership of third-party websites, and so cannot be held responsible for the contents displayed therein. If the User decides to access the third-party website, he/she will do so at their sole discretion, risk, and responsibility, and Al Mahad shall not assume responsibility for the same. We provide access to such links solely for your convenience.

 

The User agrees that Al Mahad Tours and Travels Pvt. Ltd. is not responsible for any omissions, errors, factual inconsistencies, representations, and the like on any of the Website pages, links, or linked websites to the extent that such content is provided directly and/or updated by advertisers or Service Providers. Al Mahad does not guarantee to endorse linked websites or advertisers in any manner. The user agrees that he/she must verify the accuracy of all content and information provided by and on third-party websites and pages.

Copyrights to Content and Software on this Website

Content:

All content and information provided through various channels, including but not limited to images, audio, text, icons, and similar Content (herein collectively called "Content") are registered and protected by Al Mahad under relevant and applicable intellectual property rights and laws. Except when specified and permitted to do so, the User cannot use any Content on the Website for any other purpose except as specified therein. The User agrees to follow all policies and instructions provided by Al Mahad prescribing the way such Content can be used.

 

There may be other logos, text, product and company names, and other Content as mentioned on the Website that may be trademarked and copyrighted by their respective owners. Al Mahad does not permit the User to have any right or authority to utilize all such Content in any manner whatsoever. As such, any unauthorized use of the Content will be in violation of all applicable laws.

 

Al Mahad respects and honors the intellectual property rights of others. If the User observes any act of infringement on the Website, you are requested to immediately send us a written intimation of the same on the official email ID you find on our Website. It must include the following details and any others we may seek from you further ahead:

• Location of the Content/material on the Website that you claim has been infringed, including but not limited to the relevant link to the respective Content/material.

• Clear identification of any copyrighted/trademarked Content/work that the User claims has been infringed.

• Indisputable proof that the alleged trademarked/copyrighted work is owned by the User or another person or entity that the User may be making the claim on behalf of.

• Contact information of the User for further communication.

 

Software:

Any and all software made available to download from this Website is the copyrighted work of Al Mahad Tours and Travels Pvt. Ltd. and/or our Service Providers and partners. Your use of any such Software is governed by the terms and conditions of the end user license agreement (as applicable), which may accompany or is included with the License Agreement of the Software. If the User does not agree to the terms of use, policies, and agreement of the Software, you may not use or install any of it.

 

Note that all Software, including but not limited to Active X controls and HTML code contained on this Website is owned by Al Mahad and its relevant associates, affiliates, and partners, and is protected by copyright laws and applicable international treaty provisions. The User is prohibited from reproducing and redistributing any of the Software, which may result in civil and/or criminal penalties/action. All violators of these terms and policies will be prosecuted to the maximum extent of the law.

 

For any Software made available on this Website which is not accompanied by a License and User Agreement, Al Mahad grants the User a personal, limited, and non-transferable license to use the Software solely for viewing, and for otherwise using this Website in accordance with all relevant terms and conditions. You are not permitted to use these for any other purposes.

Eligibility to Use the Website

The User should be at least 18 years of age and have the legal authority to access the Website and enter into an agreement to become a registered customer and use the services provided by Al Mahad. Minors below the age of 18 are not permitted to register as a User/customer of the Website, and shall not use or transact on this platform in any way. If you are a minor who wishes to use or transact on this Website, such transactions and use will be made possible only by a related person of legal age, such as parents and legal guardians.

 

Al Mahad reserves the right to cancel/terminate your membership registration/transaction and/or to block your access to our Website if we discover that you are a minor or are incompetent to transact/contract according to the law, and/or other information pertaining to your age entered at the time of creating the account is false. Any breach of these policies and terms of use is a serious offense.

User’s Responsibility

By continuing to use, register, and transact on Al Mahad's platform, the User accepts all terms and conditions of use, privacy policy, refund and cancellation terms, and other relevant rules and policies as laid out on this Website. If you are making an Umrah Visa and insurance service booking, or booking any other related service as provided by Al Mahad, on behalf of another person, you are responsible for informing them of Al Mahad's booking policies and User Agreement, including all applicable terms of use.

 

The User agrees to abide by all policies and terms of use as modified and updated from time to time, in connection with the services provided by Al Mahad. The User further agrees to comply with all applicable laws, government orders, regulations, directives, and similar information issued by the Central government, State government, District authorities, and/or all other statutory bodies authorized and empowered to do so, with regards to the use of our services for each transaction.

 

Note that the services provided by Al Mahad are on an "as available" and "as is" basis. We reserve the right to modify or change the feature and/or functionality of the services we provide at any given time, without any prior notice and at our sole discretion. Al Mahad explicitly disclaims all claims of warranties, including implied and expressed, but not limited to the warranties of merchantability, as applicable and seen reasonably fit for all purposes. The User agrees that no written or verbal advice and/or information they obtain from Al Mahad or through our services shall be deemed as warranty of any kind, unless expressly made so under the terms and conditions of our service.

Beware of Fraudulent Activities and Potential Scams

Al Mahad's employees and authorized representatives will never contact any customer seeking their credit/debit card number, CVV, expiry date, passwords, net banking details, OTP, and other such confidential information. They will never request for fund transfers to personal/individual bank accounts. They will also never ask the User to download or install any third-party applications or software that enables them to view the User's mobile or computer screen.

 

Acting on such requests may cause you to fall victim to fraud, potentially leading to loss of money and sensitive data/information. It is the responsibility of the User to use their discretion in identifying such fake calls, scams, and claims by fraudulent people falsely claiming to be Al Mahad's associates, representatives, or employees. If the User is ever approached by fraudsters in such a way, you are requested to immediately report it to us via an official email or by contacting us on the number you see on our Website.

Prohibited Activities

The User agrees to not use/misuse the Content, Software, and all other materials on the Website. You are not permitted to make copies, modify, license, transmit, reproduce, distribute, display, publish, transfer, sell or re-sell, and/or create any derivative works from Al Mahad's copyrighted Content, Software, and all materials. Additionally, the User WILL NOT:

• use this Website and/or its materials for any kind of commercial purposes;

• undertake any actions that impose a disproportionately large or unreasonable load on our infrastructure, as deemed so at our discretion;

• send any information, comments, messages, or content that is threatening, spam, belligerent, illicit, abusive, vulgar, coercive, pornographic, defamatory, sexually explicit, and otherwise objectionable in any other way;

• make fraudulent reservations, and/or false and speculative reservations with the anticipation of demand;

• violate the intellectual property rights of Al Mahad and/or third-parties and Service Providers;

• mirror, frame, copy, or otherwise incorporate any part of this Website into any other website without written authorization from Al Mahad to do so;

• access, copy, and/or monitor any/all content and materials of this Website using automated means like spider, robot, scraper, and others, or manually process such actions for any purpose without our consent and express written permission to do so;

• infringe restrictions and security measures on this Website set to limit access and use;

• deep-link to this Website or any part of it for any purpose without our express consent and written permission to do so.

 

Note that violation of any of these clauses is a breach of our User Agreement and may result in immediate termination of your account and any current service requests and/or bookings with us. You may also be categorically denied any and all future access to this Website and its services, forfeiting any monies you may have paid for services booked by you, as a result of such violation of rules, terms of use, and policies.

Comments, Reviews, and Other Submissions

Al Mahad greatly appreciates hearing from you. Please note and be aware that by submitting comments, reviews, questions, suggestions, information, ideas, and any other content (collectively called "Submissions" hereunder) to this Website via email, postings on the Website, and in other ways, you grant Al Mahad Tours and Travels Pvt. Ltd. and its authorized affiliates an irrevocable, perpetual, royalty-free, non-exclusive, fully sub-licensable, and transferable right to:

1. use, publish, modify, reproduce, translate, adapt, distribute, publicly display, and create derivative works from such Submissions by you, locally and globally in any media, as currently existing and hereafter devised;

2. utilize the name that you submit in connection with any and all Submissions to the Website. The User acknowledges that Al Mahad may provide attribution of your reviews, comments, and other Submissions; for example: at our discretion, listing your name or city on a review that you submitted, and that such Submissions may be shared with any/all our authorized partners.

3. publish or delete any Submissions by you without providing any prior notice.

 

In line with the applicable policies and User Agreement, the User grants Al Mahad the right to legally pursue any entity or person found to violate our or your rights in the Submissions by a breach of this User Agreement. The User agrees that Submissions are non-proprietary and non-confidential, and Al Mahad takes no responsibility and/or liability for any Submissions by you. Al Mahad is under no obligation to post your Submissions, whether comments or reviews and other information. We retain the right to our absolute discretion to judge which Submissions are published on our Website. If you do not agree to any of these terms and conditions of use, please refrain from providing us with any Submissions.

Indemnification

The User agrees to hold harmless, indemnify, and defend Al Mahad Tours and Travels Pvt. Ltd. and/or its affiliates, directors, officers, lawful successors, and all other authorized partners from and against any and all liabilities, losses, damages, claims, expenses, and costs (including but not limited to legal fees and disbursement in connection therewith and chargeable interest therein) incurred by or asserted against such indemnified persons, that result from or arise out of, and/or may be payable by virtue of, any breach of warranty, agreement, and/or representation by the User.

 

Indemnification is also applicable in cases of non-performance or non-conformance of any covenant/Agreement by the User, your violation of the rights or laws of any third party entity, and your use/misuse of this Website. The User agrees that he/she will be solely liable and responsible for the breach of any district or country-specific rules, policies, and regulations and/or the general code of conduct, and Al Mahad cannot be held responsible or liable for the same.

Amendment to Terms of Use and Other Agreements and Policies

Al Mahad Tours and Travels Pvt. Ltd. reserves the right to change, modify, delete, or renew the User Agreement and all its policies from time to time without any prior notice. Any and all changes to the User Agreement will be effective immediately. The responsibility rests solely on the User for regularly reviewing the terms of use and all Website policies, and being in agreement with the amendments.

Privacy Policy, and Refund and Cancellation Policy

Al Mahad understands that purchasing Umrah Visa, insurance, and other relevant services we provide requires a great deal of trust from the User. We comprehend this trust and take it very seriously, making it our top priority to ensure the confidentiality and security of the personal details and all other sensitive information you provide us for the same. The details of this have been outlined in our Privacy Policy.

 

We also have an agreeable refund and cancellation policy, aiming to provide only the best service to our customers. We encourage you to read both, our Privacy Policy and Refund and Cancellation Policy, to learn more about these and come into agreement with them. Please note that these Agreements are just as binding on the User as these terms and conditions.