Al Mahad Tours and Travels Private Limited is a licensed agent that conducts Umrah bookings and reservations on your behalf. We are IATA accredited, and you can confirm this online.

When making reservations for you, we will arrange for you to sign a contract with the respective/relevant service Provider/Principal(s) of the Arrangements. We are not liable in any way for any contract (or contracts) you make or for any travel agreement(s) and other services you acquire ("Arrangements") or for the acts of omissions by a "Provider" and other person(s) or agencies related to any other contract. Your contract will be with the respective Provider of Arrangements for all your reservation arrangements. We are not a party to your contractual agreement.

Your booking/reservation with us is subject to the terms and conditions of our agency and the specific terms and conditions of the relevant Provider/Principal of Arrangements you sign a contract with when you make a reservation with us. You are advised to read both terms and conditions carefully before signing and making a reservation. The conditions of reservation of the Provider/Principal(s) might exclude and/or limit their responsibility toward you.

Acceptance of Terms and Conditions

You agree to accept all the terms and conditions of Al Mahad Tours and Travels Private Limited when you choose to book flights, tours, accommodations, and any other services with us. Therefore, please ensure you read and review each of them carefully. When you receive your reservation certificate, ensure to check all the details and notify us immediately if you find any inaccuracies or discrepancies. We are not liable for any problems you may face which arise out of your failure or negligence to inform us of inaccuracies/discrepancies in your invoice/reservation. All the details of your reservation are passed on to you in good faith based on the information from the respective Principal(s) at the time of booking. If you choose not to agree to be bound by or comply with any of the terms and conditions associated with your booking, please refrain from accessing and using our website and other sales channels.

Change in Terms of Use

We retain the right to adapt, alter, remove, or change any or all terms of use as and when deemed necessary. We retain the right to make these amendments without prior notice for legal, security, and regulatory purposes, and also to update changes to the services and/or overall functionality of our online and offline booking portals. Your continual use of our website and services constitutes acceptance of our updated and amended terms and conditions. Therefore, it is advisable to review our policies and terms of use periodically before continuing to use our services.

Subject to Availability Policy

Please note that all products and services featured on our website and other sales channels are subject to accessibility, availability, and terms and conditions of the respective Suppliers/Principal(s). Al Mahad Tours and Travels Private Limited reserves the right to refuse service without prior notice at any given time. However, we will try to meet all your needs and requirements to the best of our abilities. Under the circumstances that we are unable to provide you with the travel arrangements listed in your reservation, we will do our best to ensure a suitable alternative is made available to you at the earliest possible.

Umrah Visa Services Terms and Conditions

Al Mahad Tours and Travels Private Limited takes the responsibility of processing your Umrah Visa application with the data you provide. But the onus of providing authentic and true information for this purpose lies with you. However, note that the Embassy alone reserves the right and authority to grant or deny an Umrah Visa. It may also, on occasion, request for additional information before granting or rejecting an application. We are not responsible or liable in any way for delays or denials in your Umrah Visa approval. We are also not responsible if you are prevented from travelling because your Visa application was rejected or you were unable to fulfil other crucial immigration requirements.

You are solely responsible for making sure that you enter and exit the Kingdom of Saudi Arabia in conformity with the scheduled travel times. Failing this, you are liable for any fines and/or denied services that arise out of non-compliance on your end. We cannot be held liable or accountable for the consequences under these circumstances.

Queries and Complaints

If you are dissatisfied/unhappy with our services, booking process, or any other aspect of the reservation for some reason, you may notify us of the same in writing via email. Please ensure to send the email within at least 21 days of the event or a week after you return from your Umrah pilgrimage. We will ensure a resolution at the earliest possible. You can also write to us for any queries you may have about our booking process. You can address your queries, complaints, or grievances to the following email: (xxxxxxx)

Disclaimer

We take great care, accuracy, and skill when compiling information which we ultimately make accessible to you on our website and via other sales channels. Nevertheless, certain details or sections may have been compiled and/or provided to us via third parties who may or may not be a part of our network. We do not accept responsibility for information that may be obtained from such third parties, and the accuracy of which we cannot guarantee. Additionally, there may be errors and omissions that might occur at times, which are out of our control due to multiple factors, such as software, machine, operator, and internet-related errors and malfunctions with regard to data transmissions. Invariably, we present all the information in good faith "as is," and it is your responsibility to verify its accuracy.

We ensure that all our representatives, tour operators, agents, and service providers are reliable and reputable. However, we do not have any direct control over any of these associates, organisations, and parties, and are not liable for any omissions, errors, miss-services, and other blunders by them. When you book with us, you concur to abide by the terms and conditions of these Principals and persons. We are not liable for your failure to get the essential vaccinations or to carry insurance, passports, Visas, and other pivotal travel documentation at the time of your trip.

Behaviour Advisory: You are advised not to behave or act in any way that may cause distress, hurt, harm, annoyance, or injury to others or pose a threat/risk of damage to property at any given time during your holiday. If you do so, it may cause you to be evicted from your hotel or other chosen accommodation by the relevant authorities. If this happens, we have no liability toward you, and you cannot seek a refund for any part (or entirety) of your reservation.