Privacy Policy

The Privacy Policy statement herein and all related policies are applicable to all customers/clients who visit our Website and/or avail Umrah Visa and travel insurance services provided by AL MAHAD TOURS & TRAVELS PRIVATE LIMITED. It is advised that you go through each policy carefully as these are binding on the User/customer (you). The Privacy Policy is integral to our User Agreement (Terms of Use/Terms and Conditions) and if the User does not agree to these policies, they must not access the Website, shall not avail Al Mahad's services, and must not approach any of our sales channels or associates.

Al Mahad Tours and Travels Pvt. Ltd. recognizes the importance of the privacy of its users and of maintaining confidentiality and security of the data and information provided to the Website by its users. We are a responsible data controller and processor, as explained below. The Privacy Policy of Al Mahad provides for the practices of handling, storing, and securing the User's personal information by us, our affiliates, and subsidiaries. Please read them carefully to come in alignment with our terms of use.

Hereon, the following Privacy Policy statement document refers to the User/customer as "you", "your", “User”, “customer”, “client” and so forth. Likewise, the document will refer to Al Mahad Tours and Travels Pvt. Ltd. as "us", "we", "our", “Al Mahad”, “Website Owner” and so forth. By purchasing our Visa services, insurance, and any/all related products and services, you agree to and are bound by our Privacy Policy and all other policies and User Agreements hereunder and on all related pages.

Type of Information We Collect

We collect the personal information (and/or “data”) as detailed below to be able to provide Umrah Visa services, insurance, and all related services as selected by you on our Website, and also to fulfill all legal obligations and other obligations we may have towards our Service Providers and third parties as per our User Agreement.

Personal Information: This includes the information shared by you (the User) and collected by us when you are subscribing or registering an account on our Website. It includes but is not limited to your personal identity details, such as name, age, gender, religion, marital status, profile picture, and contact information such as postal addresses, email address, telephone number (mobile and landline), fax number, and so on. It may also include financial information, such as your account number and banking details, debit and credit card information, and any/all other information pertaining to your income/salary, expenses, lifestyle, billing and payment history, and others as shared by you.
Passenger Information: This includes the information you provide when booking Umrah Visa and/or travel insurance with us, such as passport details, personal information, and all other relevant data. If you are booking the Service for another person (or persons), then Al Mahad will collect the information pertaining to them as well. It is your duty to inform them of the Privacy Policy and Terms of Use. You should also obtain the consent of other individuals before providing us with their personal information, as any access to view or modify the data will be available only through your registered account.
Automatic Information: The Website automatically collects some information when you visit, including details about your computer such as the IP address, referring website, and web browser software (for example: Internet Explorer). We may also gather information about some of your online activities, including but not limited to trips and services viewed, purchases made, etc. We collect this information to customize user experience and provide client satisfaction to a greater level.
Information Collected by Third Parties and Advertising Agents: We are partnered with third-parties and advertising agencies that serve advertisements across the internet on our behalf, and they may use cookies and other technologies for various purposes, including to gauge the effectiveness of their ad campaigns. They do this to analyze, change, and personalize advertising content on our Website and possibly on other websites, to provide ads about the services we hope will be of interest to you (users). Al Mahad does not have access, ownership, or control over cookies and other technological features these third parties may use, and the information and privacy practices of these entities are not covered by Al Mahad's Privacy Policy. The User may choose not to have their information collected by select third-party advertisers.
Information from Other Sources: Al Mahad may periodically obtain information from our affiliates, Service Providers, business partners, and all other third-party sources, and add it to our existing data. The information we collect this way may include but is not limited to address details and updated delivery, which we then use to rectify any oddities in our records to facilitate accurate delivery thenceforth. We may utilize demographic information and similar data to facilitate this and to better understand your purchasing preferences.
Information through Cookies and Web Technologies: We may assign a cookie (a unique identifier text file) to your computer and other devices through which you visit our Website. The User may choose not to receive these cookies by enabling their Web browser to refuse them or prompt you whenever they appear, so you can decline them instead of accepting. Please note that if you do not accept cookies from our Website, your access to many of our travel tools may be restricted, affecting your user experience. More details about this are outlined below.

Other Information: We may collect other additional information including but not limited to the following:

Any/all of your usernames, email addresses, passwords, and other security-related information in relation to our Services.
Your transaction history in addition to banking details, your online activities, and buying behavior.
If you email us a query, we may save your email address and other details therein, as allowed in our Privacy Policy.
Personal details on your vaccination certificates if you furnish them to us when booking our service.
Information or data such as documents and image files created by you or a third party, which you wish to store on our servers.
Information available on public domains or obtained from third parties like social media. This includes but is not limited to personal and non-personal information linked to your private social media channels - names, friends’ lists, email address, profile picture, and any/all other data which is permitted to be collected as per your account settings, as part of your account information.

Ownership of User Generated Content

The users, customers, and visitors to the Website of Al Mahad Tours and Travels Pvt. Ltd. will receive opportunities to post their experiences and opinions about their browsing and booking services through reviews, ratings, general polls, and similar activities. The customers may also have the option from time to time to post questions about a service or answer the ones posted by other users. Al Mahad may also, at times, contract third-party entities to contact users and gather feedback about their recent activity on our website, including but not limited to booking and browsing.

Participation in such activities is purely optional, and you may receive notifications via phone, email, WhatsApp, and other relevant applications to share your answers, reviews, ratings, and more. The information you share may be written or in a video format, and these may be visible on our website and/or on any related platform, at our sole discretion.

It is pertinent to note that Al Mahad has ownership of all such content and may use it in compliance with the Privacy Policy statement herein. If you do not agree to these terms of use and/or Privacy Policy, please refrain from offering/sharing any personal reviews, feedback, answers with us.

How We Use Your Personal Information

The personal information shared by the User and obtained through other sources may be used by Al Mahad Tours and Travels Pvt. Ltd. in the following manner and any others deemed essential in the future, in line with the practices outlined in its Privacy Policy.

I. To book a service

We may use any part or all of the personal information shared and stored by you to book a service we provide. This information includes but is not limited to cardholder name, bank details, credit and/or debit card information, wallet details, etc. We may also use any other information linked with your registered account. We present this information/data to you at the time of booking a service to enable you to complete the action successfully and expeditiously.

II. Surveys

Al Mahad values the opinions and comments of its users from surveys conducted frequently, both online and offline. The User's participation in such surveys is entirely optional. The information collected through such surveys or questionnaires is stored and used to make improvements to the Website, its services, and overall user experience. We may also use this data to develop accurate and appealing content, promotions, and features for our users. Please note that the identity of the participants in these surveys and similar activities is confidential/anonymous unless expressly stated otherwise in the survey/poll/questionnaire.

III. Research, Marketing Promotions, and Programs

We identify the User's preference through our research marketing promotions and programs and use this information to develop a better user experience. We may occasionally sponsor programs to give users the opportunity to win prizes or discounts on services. The information collected by us through these activities may include personal information such as contact details, names, etc.

We use this data to contact and notify the contest winners. We may reveal your private data to any third party (as applicable) who may be responsible for fulfilling the reward to you. Registered users may also occasionally receive updates from Al Mahad about upcoming contests, programs, special offers, and similar useful details. You may opt out of such programs and contests by writing to us on our official email address.

IV. Other uses (but not limited to)

We may use the personal information collected to:

process payment
send verification messages or emails
confirm service booking with respective Service Providers
send updates about changes to your service application status
manage your account
respond to the User's queries or grievances
resolve disputes
prohibit illegal activities
allow our customer service representatives to contact you whenever necessary
communicate with you in general
authenticate/validate your account to prevent misuse or abuse
enforce our legal Terms of Use
contact your on special occasions like birthdays or anniversaries to offer a special gift

Sharing Your Private Information

Al Mahad may share the private information that its customers provide at the time of visiting the website or booking our services in the following ways and more, as and how the need and situation demands, in accordance and compliance with its Privacy Policy.

Suppliers and Service Providers

Al Mahad Tours and Travels Pvt. Ltd. shares your information with end Service Providers, like insurance companies, Umrah Visa processing vendors, and any other related service on our platform, so they can fulfill the service requested/purchased by you. It is crucial to note that Al Mahad does not authorize any Service Provider to use your information for anything except fulfilling their part in providing the service you purchased.

Additionally, we are not responsible or liable for how the Service Providers use the information shared with them for fulfilling service requests, so it is beyond our purview and control how they store and process information as independent data controllers. Therefore, you are advised to read and review the Privacy Policies of the respective Service Providers when you choose to avail their services.

Al Mahad does not rent or sell individual customer names, email addresses, and other private information of users to third parties, except for those who are engaged by us for providing referral and other services, and for sharing promotions and other benefits with our clients occasionally, based on their service booking history with us.

Business Partners and Third-Party Vendors

Al Mahad may at times share certain filtered personal information with our corporate affiliates, third-party vendors, and business partners, who may contact our clients to offer specific products and services that may include free and/or paid products and services, which may enable the customers to enjoy a better overall experience. These are benefits tailored specially for Al Mahad customers, and examples of such entities or partners are branded credit cards, insurance against loss of wallet, travel insurance, banking cards, and other such important products and services. If the User chooses to avail any of these services and products from third-party vendors, note that the terms of booking and service will be governed by the privacy policies of the respective vendors and third parties.

We may share your personal information with certain third-party corporations that we engage to perform specific tasks for Al Mahad on our behalf, including but not limited to data hosting, payment processing, and the like. We may at times hire third parties to perform market research, surveys, and similar tasks, and will provide information to these parties to use in connection with these specific projects. All such information we provide to any third parties, vendors, or allied partners are protected by confidentiality agreements and are meant to be used solely for completing the assigned specific projects, and Al Mahad expects them to do so in compliance with all applicable terms and regulations.

We may use non-identifiable personal information of users in anonymized or aggregate form to build high-quality useful online services by performing statistical analysis of the collective behavior and characteristics of visitors and customers, and by studying/measuring interests and demographics regarding specific areas of the Website. We may provide statistical information collected based on this data in an anonymized manner with our suppliers, affiliates, advertisers, business partners, Service Providers, and any other relevant associates. We may also use aggregated data collected this way to inform associated third parties and partners of the number of customers and visitors who have seen and clicked on the links to their respective websites. All personal information we collect and use in an aggregate manner is our property, and we may use it any which way that seems fit to us, at our sole discretion, and without any sort of compensation to the Users. We may use it for any legitimate purpose including but not limited to the commercial sale thereof to associates and third parties.

Affiliated Entities

We may share your personal information with companies in the same group or associate/affiliated entities, under secure and controlled circumstances. This is done in the interest of improving service efficiency and personalization for our customers, allowing us to provide you with important information about all our products and services, including visa, insurance, and other related services, which might interest you. It also helps us address all queries, questions, or grievances in relation to booking services.

If the assets of Al Mahad are acquired for any reason, the personal information of our customers may also be transferred to the acquirer, depending on the terms and conditions and nature of such an acquisition. We may decide to sell/assign/transfer our business or any part of it thereof for development, business expansion, restructuring and any other reason whatsoever. Under such circumstances, the customer information collected may therein be transferred accordingly as part of such expansion/development/restructuring activities.

Other Reasons for Disclosure of Information

In addition to the situations and circumstances detailed above, Al Mahad may disclose personal information of the User in accordance with the scenario and applicable as per this policy, if required to do so:

by law (legal reasons), such as when required by a legitimate enforcement authority for investigation, in reference to a legal process, or by court order;
to secure our systems and platform;
for internal compliance, regulatory, and audit exercises;
to protect/enforce the rights and properties of Al Mahad and/or any and all of its associates, employees, affiliates, officers, directors, and related entities, when we have sufficient reason to believe that disclosing personal information is essential to identify, contact, and/or bring legal action against anyone who is responsible for causing interference with our properties or rights therein, whether intentionally or otherwise, or when there is reason to believe that anyone else could be harmed by such activities. Note that such disclosures may often take place without the knowledge of the User, and in that case, Al Mahad will not be held liable to you or any other parties for damages however arising from the storage and disclosure of information.

Protecting Your Personal Information

Al Mahad Tours and Travels Pvt. Ltd. recognizes the importance of privacy and security for its customers, and the need to maintain confidentiality of personal information shared by the User. As such, we do not share, sell, rent or lease any sensitive, confidential and personal information, including but not limited to your credit/debit card number, insurance details, and name to any third parties, except as explicitly disclosed in our Privacy Policy.

Additionally, all payments made on the Website are secure and safe. We use an authorized, high-quality encryption, which is a proven coding system that enables your browser to automatically scramble or encrypt data before sharing it with us. We do not store or share sensitive payment information, such as your card number, expiry date, cardholder name, etc.

The Website has strict security measures in place to protect the alteration, misuse, and loss of personal information under our control. Thereby, whenever the User decides to change or access their account information, the Website offers a secure server for the purpose. We adhere to stringent security measures and guidelines to protect your personal information that is in our possession, preventing unauthorized access to it.

Important Note:

Please note that despite these stringent security measures, Al Mahad cannot warrant or guarantee that unauthorized access to your private information can never happen, and we will not be liable for any such unauthorized access to your personal data, unless expressly caused beyond doubt by our sole gross negligence, and in which event you will be entitled to a compensation as and if applicable, up to a maximum of the value of the services purchased by you.

How Long We Keep Your Personal Information

Al Mahad Tours and Travels Pvt. Ltd. may retain the personal information you share when registering with us for as long as we deem reasonably necessary for the purposes listed in this Privacy Policy. Under certain other circumstances, we may retain your personal information for longer periods of time wherein we are required to do so, but not limited to, including for legal, tax, accounting, or regulatory purposes. When your private data is no longer necessary or required for relevant purposes as listed in our Privacy Policy, we will ensure it is either deleted or securely stored in a way that it can no longer be used by the business.

Cookies and Session Data

Cookies:

Al Mahad uses cookies to personalize user experience on the website and the advertisements that may be displayed therein. Our use of such cookies is similar to that of any other reputable companies selling Umrah visa and insurance services online. Cookies are small pieces of unique information files that your browser stores in your device's hard drive, enabling us to offer you a better, more efficient service. Cookies also promote easy website access by automatically logging you in without the need for you to type your login name each time (only password may be required). These cookies may also be used to show you relevant advertisements when browsing the website or to send you deals and offers that may be of interest to you.

Note that a cookie may also be placed on your browser by our associated partners and third-party advertisers, for the purpose of but not limited to tracking the efficacy of advertisements served by us on the Website, and to use aggregated statistics we measure that include your visits and activity on the Website, in order to provide advertisements to you on the Website or any other websites about services and/or products that may prove to be of interest to you.

Some third-parties and advertisers may use other technology, such as a pixel tag to collect personal information about visitors to the Website. No information collected during such a process is personal, but it is anonymous and used only to serve you relevant advertisements about any or all services and/or products that may interest you.

Al Mahad recognizes your right to block any unwanted cookies and other internet activity, especially those of unscrupulous parties. However, please note that blocking cookies by Al Mahad may result in certain features on the Website being disabled, hindering your experience in browsing and purchasing services on our platform. It is possible to permit cookies from websites you trust and block all cookie activity from the other websites (ones you do not trust).

Automatic Session Data Logging:

Every time a user accesses the Website, the session data gets automatically logged. This data may consist of various aspects, including but not limited to the Operating System type, IP address, browser software, and the activities of the User while browsing the website. Al Mahad collects session data to help analyze the User's choices of services, browsing pattern, frequency and duration of visits, and similar details. We use this data to diagnose potential problems on our Website or servers and better administer our systems. The information we collect this way may not necessarily identify a User personally, but it may be possible to determine the User's Internet Service Provider (ISP) and the approximate geographical location, which is their point of connectivity to the Website.

Jurisdiction

All personal information and data shared and stored with Al Mahad Tours and Travels Pvt. Ltd. will be primarily processed in India and possibly (as applicable) other jurisdictions wherein a third party is engaged by Al Mahad to process information/data on its behalf. Therefore, law prevalent in India is applicable and any cause of legal action, dispute, or concern that may arise will be subject to the exclusive jurisdiction of the court, forum, and/or tribunal in Hyderabad, Telangana, wherein Al Mahad has its registered office.

It is important to remember that the data protection regulations and laws in India and other applicable jurisdictions as deemed in this policy may differ from those in foreign countries, which some users may belong to. Please contact us via call or send us an email if you require more details about this. By using our website and services, you (users) agree to the terms, conditions, and Privacy Policy herein, providing Al Mahad with your explicit consent to process your personal information for the purposes defined in this policy within our specified jurisdiction.

Your Right to Request Access to Your Personal Data

The User has the right to access the personal information about them shared and stored with Al Mahad, in exchange for a small fee wherever applicable. You may also access your personal details through your registered user account with us, and make changes such as correcting or deleting certain information (as applicable and except for mandatory data) from the user account directly. For any more details or clarity on this, or to gain access to your personal data in any other applicable way, you can write to us and say so by sending an email on our official email ID.

Withdrawal of Consent and Permission

Al Mahad respects your right to withdraw consent to submit any personal information to us, and from disallowing us to use your personal data for any of the purposes outlined in this policy. You can choose to withdraw consent and permission by sending us an email on our official email ID saying you wish to do so. Please note that while you can withdraw consent at any time, which is your right, your access to the Website may be limited and/or we may not be able to provide services to you.

Minors/Children's Privacy Policy

All users must be at least 18 years old and over to legally transact on Al Mahad platform (online and offline) and any of our related channels, and to consent to the processing of personal information as per the rules in this Privacy Policy. We do not knowingly sell Umrah visas, insurance, and any other related services to minors/children below the age of 18.

If a minor sends us any personal information without our knowledge that they are minors at the time, we will use this data to respond directly to the minor/child and inform them that we must have parental/guardian consent before receiving any personal information from them. We may also attempt to contact the parents/guardians of these minors to inform them of the same.

External Links and Third Parties

It is critical to note that if you come across links to any other website or to the websites of the third-party associates and partners of Al Mahad Tours and Travels Pvt. Ltd. on our Website, these external websites do not operate under the terms of this Privacy Policy. It is highly recommended that the User examine the privacy policies and terms of use statements posted on the relevant websites to understand their measures and procedures for collecting, storing, using, and disclosing personal information.

Amendments to Privacy Policy

Al Mahad Tours and Travels Pvt. Ltd. reserves the right to revise and make necessary changes to its Privacy Policy statement from time to time to suit various business, legal, customer, and any other requirements as are applicable. The amended Privacy Policy will be updated here, and users are expected to keep reviewing the policy to become aware of the changes to it.

The User’s continual visit to and use of the Al Mahad Website and services and all relevant and related channels constitute as your explicit agreements to the latest Terms of Use, Privacy Policy, and Refund and Cancellation Terms. Send us an email if you have any queries or concerns about any of our policies.

Terms and Conditions Agreement, and Refund and Cancellation Policy

Al Mahad has a detailed User Agreement (“Terms and Conditions” or “Terms of Use”) outlining the policies, rules, and regulations of using its Website and Services. We also have an agreeable user-friendly refund and cancellation policy, aiming to provide only the best service to our customers.

In addition to reviewing our Privacy Policy, we strongly encourage you (the User) to read both, our Terms and Conditions and Refund and Cancellation Policy, to learn more about these and come into agreement with them. Please note that these User Agreements are just as binding on the customers/users as the Privacy Policy statement above.